Sales Officer - Susu Accounts and Micro Loans

About the role

UNION Savings and Loans Ltd, one of the oldest savings and loans companies in Ghana, is hiring Sales Officers in Accra, Takoradi and Kumasi. The Sales Officer sells Susu and Special Susu accounts, grows customer deposits and processes micro loans for susu customers according to targets, while providing reliable customer service and building long-term relationships. The post is open to SHS graduates.

Key responsibilities

• Create and follow up a target list of potential customers and advise them on deposits, transactions, investments and loans (cross-selling).
• Determine customer needs and propose suitable products and services, keeping up to date with changes in service standards, products and procedures.
• Ensure customer communication, including information gathering for credit analysis, is complete and prompt.
• Process micro loans.
• Prepare and submit daily, weekly and monthly deposit reports, portfolio management reports and other reports defined by management.
• Take part in meetings, ensure institutional and customer documents are filled in correctly, and develop weekly and monthly sales plans.
• Attend training programmes and coach colleagues when needed.

Required profile

• SHS leaver.
• Good verbal and written communication skills and understanding of financial statements.
• Professional, ethical and discreet handling of confidential information.
• Strong problem-solving ability, planning and organising skills, and ability to work independently and in teams.
• Able to work under pressure and tight deadlines.

Required skills

• Good knowledge and skills in Microsoft applications.
• Strong presentation and interpersonal skills.

To apply, send a detailed CV with the names and contact details of at least two professional referees by 26 April 2013 to the company's jobs email address.