Senior Hub Coordinator – Box (Suhag)

About the role

Bosta is seeking a Senior Hub Coordinator to oversee daily operations at its Box hub in Suhag, Upper West Region. The role ensures smooth inbound and outbound shipment flow, maintains service quality, and supports drivers in real‑time.

Key responsibilities

• Receive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery route.
• Develop and communicate daily distribution plans, allocating orders to assigned drivers.
• Act as the primary point of contact for drivers, providing real‑time support to resolve operational issues and ensure route completion.
• Manage end‑of‑day processes, including receipt and reconciliation of all orders and documentation from drivers.
• Monitor and audit drivers' wallets, escalating discrepancies to the fleet team.
• Train, mentor, and onboard temporary staff and junior coordinators on SOPs.
• Analyze workflows to recommend and implement process optimisations.
• Coordinate return transfers of canceled orders after the 24‑hour holding period.
• Prepare formal handover communications to the sorting facility, detailing shipment counts, seal numbers, tracking data, and status.

Required profile

• Minimum of 2 years experience in logistics or shipping coordination, preferably with bulky or oversized shipments.
• Proven ability to lead and motivate a team.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and adaptability in a fast‑paced environment.
• Familiarity with shipping management software and tracking systems.

Required skills

• Experience with logistics coordination platforms (explicit tools not specified).