Senior Operations Manager – Ride‑hailing Operations

About the role

We are looking for a Senior Operations Manager to lead and scale our ride‑hailing operations in Ghana. You will own the local operations team, work closely with cross‑functional partners, and directly influence the driver experience and marketplace health.

Key responsibilities

• Develop and execute strategies to strengthen the driver value proposition, driving supply growth, performance, and retention.
• Lead the local operations team by defining and implementing effective operational processes focused on execution and results.
• Manage supply operations, ensuring an exceptional experience for driver and fleet partners throughout acquisition, conversion, activation, and retention.
• Analyse supply and marketplace metrics to monitor performance, identify opportunities, and maintain marketplace health.
• Identify local trends, risks, and improvement opportunities and implement effective solutions.
• Collaborate closely with HQ teams—including Product, Legal, and Marketing—to develop and execute initiatives that drive growth and operational efficiency.

Required profile

• 8+ years of experience in operations, strategy, consulting, or a related field.
• Strong leadership and collaboration skills with proven stakeholder management.
• High ownership mindset and ability to thrive in a fast‑paced, hands‑on environment.
• Experience managing and developing complex teams and operational functions.

Required skills