Systems, Data & Operations Officer - Career Services

About the role

Ashesi Career Services supports students and alumni in connecting their education and experiences with the world of work, offering career guidance, coaching, skills development, experiential learning and access to employers. The Systems, Data & Operations Officer is the operational backbone of the team, overseeing career technology platforms, data systems, reports, communications and process standardization, while supporting employer engagement and student-facing initiatives.

Key responsibilities

• Serve as primary administrator for Career Services platforms (CareerOS, Big Interview, Focus 2 Career, CAMU and related systems), leading onboarding, training and user support for students, staff, employers and alumni
• Manage system integrations, troubleshooting and continuous improvement with IT and external vendors, and drive platform adoption across year groups
• Collect, analyse and report Career Services data on student engagement, programme participation and career outcomes, and build dashboards and performance metrics
• Produce reports for internal stakeholders and support graduate outcomes surveys, internship evaluations and strategic reports
• Design, document and maintain standard operating procedures (SOPs) and ensure quality and compliance with reporting requirements
• Maintain career guides, handbooks, employer engagement materials and student resources, and support communication strategies
• Provide operational support for employer engagement and assist with logistics and delivery of workshops, coaching sessions, career fairs and mentorship programmes

Required profile

• Bachelor's degree in Psychology, Career Development, Education, Human Resources or a related field; a Master's is an added advantage
• Experience with digital platforms, systems administration or operations
• Strong communication, public speaking and facilitation skills, and excellent project management and organisational skills
• Ability to manage multiple priorities in a fast-paced environment, with attention to detail and a commitment to student-centred service

Required skills

• Strong analytical and data management skills
• High-level proficiency in Microsoft Excel; experience with data visualisation tools such as Power BI or Tableau preferred

Compensation is reviewed against industry benchmarks and includes health insurance, retirement benefits and paid leave. Applications are screened continuously until the position is filled; shortlisted candidates may be asked to give an academic seminar, research talk, teaching simulation or practical assessment.