Tour Operations Officer

About the role

Jetaway Travel And Tour is hiring a Tour Operations Officer in Accra. The role covers planning, coordinating and managing tour packages, excursions and travel itineraries, working closely with the Sales and Reservations teams to turn enquiries into confirmed bookings.

Key responsibilities

• Plan, coordinate and manage tour packages, excursions and itineraries according to customer requirements.
• Research destinations, attractions, accommodation and activities to build competitive tour packages.
• Obtain and compare quotations from hotels, transport providers, tour guides, attractions and other service providers.
• Coordinate hotel bookings, transportation, tour guides, entrance tickets and other tour arrangements.
• Prepare detailed itineraries, schedules, costing sheets and operational plans.
• Confirm with suppliers the bookings, availability, rates and service delivery arrangements.
• Monitor tour activities to ensure compliance with approved itineraries, schedules and customer expectations.
• Work with Sales and Reservations to convert enquiries into confirmed bookings and deliver agreed services.
• Prepare periodic reports on tour activities, bookings, operational challenges, supplier performance and customer satisfaction.

Required profile

• Bachelor's degree, HND or relevant qualification in Tourism, Hospitality Management, Travel Operations, Business Administration or a related field.
• At least 3-5 years of experience in tour operations, travel coordination, hospitality or a related service environment.
• Knowledge of tour planning, itinerary development, travel logistics and supplier coordination.
• Experience obtaining quotations, comparing costs and coordinating travel-related services.
• Flexibility to work outside standard hours when required and to travel for operational assignments.

Required skills

• Strong customer service, communication, negotiation and organizational skills.
• Good administrative, numerical and record-keeping abilities.
• Proficiency in Microsoft Office and other relevant digital tools.
• Attention to detail, time management, problem-solving and teamwork.