Visa Consultant

About the role

Travelwings, a global travel company offering flights, holidays and travel-related services, is looking for a Visa Consultant to join its Ghana team. The consultant supports customers with their visa requirements and application processes.

Key responsibilities

• Understand customers' travel plans and advise them on the appropriate visa requirements.
• Provide accurate information on visa eligibility, documentation, application procedures and processing timelines.
• Assist customers in preparing and organising their visa documentation, and review it for completeness, accuracy and compliance.
• Prepare and process visa applications within agreed timelines.
• Upsell and attach relevant Travelwings holiday and travel packages to visa applications, based on customers' travel requirements.
• Coordinate with embassies, consulates, visa application centres and relevant authorities, and visit them when needed for applications and follow-ups.
• Visit clients when required to support documentation or other visa-related needs.
• Track applications, give customers timely updates, follow up on pending applications and resolve documentation queries.
• Manage the post-sales process and maintain accurate records of applications, customer information and supporting documents.
• Handle customer queries professionally by phone, email and other channels, and coordinate with the Sales and Travel Consultant teams.
• Stay updated on changes in visa rules, immigration requirements and procedures for different destinations, and keep customer information confidential.

Required profile

• Graduate in any discipline; a degree or diploma in Travel & Tourism, Hospitality or a related field is an advantage.
• 1-3 years of experience in visa consultancy, travel, immigration or a related field.
• Experience or interest in travel package sales, upselling or cross-selling is an advantage.