Airport Services Duty Officer – Accra

About the role

We are looking for an Airport Services Duty Officer to join our Ground Services team at Accra (ACC). The officer will control shift operations, monitor airport activities and coordinate with internal and external stakeholders to ensure safe, secure and punctual Qatar Airways flights.

Key responsibilities

• Oversee day‑to‑day airport operations and act as the primary liaison between service providers, authorities and operational users.
• Monitor and coordinate all operational activities during assigned shifts to ensure smooth and efficient flight operations.
• Ensure passenger and aircraft handling activities comply with company safety, security and service standards.
• Manage and optimise manpower allocation while maintaining team morale, productivity and discipline.
• Conduct regular operational and service‑quality spot checks.
• Resolve customer issues and complaints in collaboration with Customer Relations and other stakeholders.
• Lead shift briefings with supervisors and operational teams.
• Prepare and submit detailed shift and station handling reports to management.
• Manage petty‑cash expenditure according to financial procedures and keep accurate records.
• Compile monthly operational statistics and reports.
• Delegate responsibilities to team members and provide support to ensure continuity.
• Perform Aircraft Turnaround Checks as assigned, ensuring compliance with ground‑handling and safety requirements.
• Operate aircraft cabin service doors externally where applicable, following safety procedures.
• Support additional departmental duties as assigned by management.

Required profile

• Bachelor’s degree or equivalent qualification.
• Minimum experience in airport operations, ground handling, customer service or airline operations.
• Strong understanding of airport operational procedures, safety and security requirements.
• Proven ability to lead, motivate and manage operational teams in a fast‑paced environment.
• Excellent customer service and conflict‑resolution skills.
• Strong communication and interpersonal skills with internal and external stakeholders.
• Ability to make sound decisions under pressure and manage multiple priorities.
• Experience preparing operational reports and maintaining accurate records.
• Proficiency in Microsoft Office applications.
• Knowledge of airline systems and airport operations processes is an advantage.
• Fluency in English, both written and spoken.
• Willingness to work shifts.

Required skills

• Microsoft Office