Hotel Receptionist

About the role

The Hotel Receptionist is the first point of contact for guests, creating a welcoming atmosphere and ensuring smooth front‑desk operations. This role combines guest service, administrative duties, and coordination with internal teams to deliver a high‑quality hospitality experience.

Key responsibilities

• Greet guests warmly upon arrival and guide them through the registration process.
• Collect and accurately record all required guest information.
• Provide information about hotel facilities, services, and local attractions.
• Maintain guest records, process payments, and prepare invoices with precision.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved promptly.
• Gather guest feedback, address concerns, and resolve issues quickly to enhance service quality.

Required profile

• A diploma or degree from a recognized university.
• Previous experience in customer service or front‑desk roles; hotel or hospitality experience is a plus.
• Excellent verbal and written communication abilities.
• Friendly, approachable, and professional demeanor.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Willingness to work varied schedules, including evenings, weekends, and night shifts.

Required skills

• Strong interpersonal skills.
• Attention to detail in record‑keeping and invoicing.