Warehouse Shipping Manager

About the role

The Warehouse Shipping Manager will lead the finished‑goods shipping function for TWYFORD INTERNATIONAL, coordinating across planning, transportation, sales, finance, safety, and inventory teams. This full‑time position requires hands‑on oversight of daily loading operations, team management, and continuous improvement of customer satisfaction.

Key responsibilities

• Own the finished‑goods warehouse shipment module, liaising with planning, transport, sales, finance, safety, inventory, and documentation systems.
• Manage the daily delivery team, develop and update L5 delivery processes, train, guide, inspect and assess staff performance.
• Analyse customer complaints (errors, shortages, damages), devise corrective plans and drive improvements in satisfaction.
• Record and assess bulk‑vehicle loading/unloading workloads, calculate and verify piece‑rate wages per company policy.
• Coordinate loading tasks, allocate shipping resources across bulk trucks, ocean containers, flat‑bed, fence and box trucks.
• Implement closed‑loop processes for on‑site safety, 6S, shipping standards, loading efficiency, documentation and PDA scanning.

Required profile

• Proven experience in warehouse management within large factories or companies, familiar with logistics, production, inventory and shipping processes.
• Ability to work 12‑hour shifts, day and night, and lead a delivery team of at least 30 members.
• Strong adherence to company procedures, capable of developing work plans and prioritising tasks to meet organisational goals.
• Experience handling 100+ daily shipments and optimising cargo layout for various vehicle types.

Required skills

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Competence in operating PDA scanning devices for shipping documentation.