Cargo Supervisor – Accra & Tema

About the role

As a Cargo Supervisor you will be the main point of contact for operational matters, managing the cargo warehouse and freighter ramp at the appointed stations in Accra and Tema. You will ensure safe, secure and on‑time delivery of high‑profile shipments while meeting performance targets such as OTP, eAWB and SLA requirements.

Key responsibilities

• Drive and improve freighter on‑time performance through ramp coordination and supervision of freighter operations.
• Support, deliver and plan complex cargo loads for passenger and freighter flights.
• Provide on‑the‑job training, coaching and advice to GHA staff to raise competency levels.
• Conduct regular inspections to ensure safety, security and regulatory compliance.
• Establish best practices to achieve revenue budgets, cost savings and compliance.
• Execute ad‑hoc tasks at other stations and manage special services/VIP shipments from acceptance to delivery.
• Raise purchase requisitions, orders and goods receipt notes in SAP and verify supplier invoices.
• Escalate medium or higher‑level risks to appropriate management.

Required profile

• Minimum 3 years cargo operations experience or equivalent capacity.
• High school diploma or equivalent.
• Good verbal and written English communication skills.
• Familiarity with cargo handling processes, procedures and regulatory compliance.
• Understanding of computer air‑freight specifications.
• Industry training in Dangerous Goods, Cargo Operations, Security, Quality or Auditing is an advantage.

Required skills

• SAP for procurement and invoice verification.
• Dangerous Goods handling knowledge.