Credit & Collections Specialist – Accra, Ghana

About the role

The Credit & Collections Specialist will support DHL Global Forwarding in Accra by managing the end‑to‑end accounts receivable process and mitigating credit risk. You will work closely with internal teams and external customers to ensure timely payments and compliance with company policies.

Key responsibilities

• Develop and administer credit and collections plans to minimize risk and ensure timely repayments.
• Execute Accounts Receivable (OTC) processes in line with SLA targets and internal standards.
• Analyze credit risks, make decisions on credit extensions, and resolve complex collection issues.
• Prepare accurate monthly collections reports and age‑analysis of receivables.
• Handle billing disputes, overdue payments, and data‑quality problems.
• Verify customer credit approvals, set repayment terms, and process payments.

Required profile

• Mid‑level professional with at least 4 years of experience in credit, collections, or accounts receivable.
• Strong analytical abilities to assess credit risk and make informed decisions.
• Excellent communication skills for interacting with customers and internal stakeholders.
• Ability to work independently on complex problems with limited supervision.

Required skills