Financial Services Assistant – Cash Collection

About the role

Nestlé Ghana Limited is looking for a Finance Associate – Cash Collection to maximise cash flow and minimise overdue receivables. The role involves proactively managing customer accounts, driving timely collections, resolving payment disputes and ensuring compliance with Order‑to‑Cash processes.

Key responsibilities

• Manage a portfolio of customer accounts to ensure timely payment of outstanding invoices.
• Execute collection strategies and prioritise activities based on risk and ageing profiles.
• Follow up overdue balances via phone, email and approved communication channels.
• Maintain accurate collection records and document customer interactions.
• Prepare, review and reconcile customer accounts, following up on sign‑offs and outstanding differences.
• Investigate and resolve payment disputes, deductions, claims and unapplied cash items.
• Escalate unresolved issues according to established procedures.
• Analyse remittance advice and coordinate with Cash Application teams for accurate payment allocation.
• Monitor and resolve unallocated, short‑paid and over‑paid transactions.

Required profile

• Bachelor’s degree in Accounting, Finance or a related field (partly or fully qualified ACCA/ICA).
• 2–4 years of experience in accounts receivable, cash collections or order management.
• Experience in account reconciliations and financial reporting.
• Proven ability to manage a sizeable customer portfolio and work with regional stakeholders.

Required skills

• SAP
• Power BI
• Microsoft Excel
• Collections management tools