Guest Experience Supervisor

About the role

The Guest Experience Supervisor ensures smooth check‑in and check‑out processes, accurate billing, and high‑quality service for all guests at Marriott properties in Accra and Tema. This role combines front‑desk operations, cash handling, and guest‑service coordination while supporting a positive team environment.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter Marriott Rewards information and ensure rates match market codes.
• Secure payment prior to key issuance, verify and adjust billing as needed.
• Compile and review daily reports, cashier and closing reports.
• Handle all payment types, vouchers, paid‑outs, and charges; balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift.
• Notify Loss Prevention/Security of any theft reports.
• Assist management with training, evaluating, counseling and motivating staff.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality work experience.
• At least 1 year of supervisory experience.

Required skills

• Computer and POS system operation.
• Payment processing and cash handling.