Head of Fulfillment

About the role

The Head of Fulfilment leads Jumia’s core warehousing operations across Inbound, Inventory, Outbound and Aftersales. Reporting to the Chief Supply Chain Officer, the role oversees the full product lifecycle from vendor receipt to order assembly and post‑delivery returns, driving efficiency and cost optimisation for scalable e‑commerce growth.

Key responsibilities

• Direct daily operations of all warehouse units, monitor order lifecycles, and eliminate bottlenecks to improve throughput.
• Design, implement and audit standardised SOPs, ensure WMS alignment, and manage out‑of‑stock prevention protocols.
• Oversee financial accuracy, stock health, shrinkage prevention and operational cost control.
• Lead and mentor warehousing and aftersales teams while collaborating with commercial, customer service and external 3PL partners.

Required profile

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Engineering or Economics.
• Minimum 6 years of progressive leadership in high‑volume e‑commerce fulfillment or large‑scale warehouse management.
• Proven experience managing inbound, inventory, outbound processing and reverse logistics.
• Strong analytical mindset with ability to drive process improvements and meet SLA targets.

Required skills

• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Hands‑on experience with Warehouse Management Systems (WMS) and ERP tools.
• Familiarity with Google Workspace and operational dashboard reporting.

What we offer

• Opportunity to impact Africa’s e‑commerce sector.
• Entrepreneurial yet structured environment with strong professional growth prospects.