Hostess – Food & Beverage Service

About the role

The Hostess will welcome guests, serve food and beverages, and ensure a courteous, professional experience in line with Kempinski’s standards. This position supports the restaurant team by handling guest enquiries, managing reservations, and maintaining a clean, organized work environment.

Key responsibilities

• Report to the Assistant Restaurant Manager or Restaurant Manager and arrive punctually in full uniform.
• Provide courteous, efficient service and uphold hotel grooming standards.
• Maintain thorough knowledge of all food and beverage items, upsell where appropriate, and explain menu options to guests.
• Operate the POS system accurately and handle guest enquiries and complaints promptly.
• Perform opening and closing procedures, monitor supplies, reduce waste, and assist with inventory counts.
• Keep the work area clean, organized, and compliant with health, safety, and fire regulations.
• Maintain reservation books, guest history, and coordinate menu printing.
• Collaborate with Guest Services, Concierge, Reservations, and other F&B outlets.

Required profile

• HND in Hospitality Management or equivalent qualification.
• Strong personal appearance, hygiene, and adherence to dress code.
• Ability to work flexible hours and handle a fast‑paced environment.
• Excellent communication skills and a positive, motivated attitude.

Required skills

• Proficiency in operating a POS (Point‑of‑Sale) system.