Senior Manager, Home Planning & Design

About the role

MTN Ghana is looking for a Senior Manager, Home Planning & Design in Accra, reporting to the General Manager, Home Technology. The role leads the strategic planning, architecture and design of the Home network, turning business growth and customer needs into scalable, resilient and cost-efficient technology solutions. It also covers Home IT and digital planning.

Key responsibilities

• Develop and execute the Home Network technology strategy and roadmap, and govern its architecture in line with commercial, regulatory and group standards.
• Lead network capacity planning through traffic forecasting and infrastructure modelling, and oversee wired and wireless infrastructure planning and CAPEX/OPEX planning.
• Take part in Home procurement (RFPs, RFQs, RFAs), including technical evaluations, vendor assessments and solution design.
• Provide business intelligence and reporting to support investment and technology decisions, and ensure compliance with regulatory and technical standards.
• Drive customer premises technologies such as Smart Home, IoT and remote management, and collaborate with manufacturers on device strategy.
• Work with Commercial, Customer care, IT and Digital to plan the Home digital strategy, charging, billing and value-added services, and reduce contact-centre dependency through channel digitization.

Required profile

• Bachelor's degree in Electrical or Telecommunications Engineering; an MSC, MBA or relevant postgraduate qualification is an added advantage.
• Minimum 8 years in telecommunication management, broadband technologies and customer experience, including 5+ years in the technology/telecom industry.
• Proven experience in broadband/FTTH rollout, IT/digital transformation, network evolution and vendor/partner management.
• Experience in financial budget planning, expenditure control and contract negotiation.

Required skills

• Network planning and design, broadband and network technology, Smart Home, IoT and emerging technologies such as AI.
• Vendor and partner management, business planning and operational technology management.
• Strong written and verbal communication, leadership and stakeholder management.

Applicants must state the reference number MTN-HOME-ADTRACK12-26 in the email subject, attach their CV and answer which of MTN's five values they resonate with most. Only shortlisted candidates will be contacted.