Administrative Patient Care Coordinator

About the role

Serenity Healthcare is looking for detail‑oriented Administrative Patient Care Coordinators to work from its Ghana contact centre. The role involves high‑volume patient communication, data entry and queue management while protecting confidential information.

Key responsibilities

• Make outbound reminder calls using approved scripts, confirm appointments and document outcomes.
• Review and respond to reminder‑related SMS messages, following templates and escalating urgent cases.
• Process incoming fax referrals, enter patient data accurately and flag missing or duplicate information.
• Work across multiple systems, update patient records, and support additional administrative tasks as needed.

Required profile

• Fluent spoken and written English with clear telephone communication.
• Strong attention to detail for names, dates, contact information and patient data.
• Dependable attendance and ability to work onsite 8 am‑5 pm, Monday‑Friday.
• Ability to follow detailed written instructions and maintain confidentiality.

Required skills

• Proficiency with Microsoft Word and Excel.
• Experience using email and internet browsers for data entry.
• Fast and accurate typing and data‑entry capabilities.