Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations, including Bell/Door staff, Switchboard, and Guest Services/Front Desk. The role ensures efficient check‑in/check‑out processes, guest and employee satisfaction, and contributes to the department’s financial performance.

Key responsibilities

• Supervise and manage day‑to‑day front desk operations, ensuring quality standards and guest expectations are met.
• Lead, coach, and recognize front office staff, fostering teamwork, trust, and mutual respect.
• Handle guest complaints, resolve disputes, and implement corrective action plans based on feedback.
• Monitor compliance with Front Office policies, credit procedures, and service programs.
• Act as the Front Office Manager in their absence, communicating critical information to staff.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk, or related area, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills, honesty, integrity, and the ability to lead by example.
• Ability to understand and perform duties of various employee positions and provide recognition across all shifts.