Customer Development Analyst

About the role

Phlenu is looking for a Customer Development Analyst to turn customer interactions into actionable insights. Based in Accra, you will work at the crossroads of customer experience, data analysis, and growth initiatives within one of Ghana’s fastest‑growing tech ecosystems.

Key responsibilities

• Analyze support interactions across phone, email, SMS and social media to uncover trends and recurring issues.
• Compile customer insights into structured reports and dashboards for engineering and support teams.
• Design and execute data‑driven engagement campaigns (email, push, SMS, social content) to boost platform traction.
• Manage social channels using internal automation tools, ensuring timely handling of inquiries.
• Collaborate with cross‑functional teams to improve onboarding and accelerate ticket resolution.
• Build and maintain dashboards tracking satisfaction, engagement and retention KPIs.

Required profile

• HND or Bachelor’s degree in Communication, Business, Marketing or a related field.
• 1–2 years of experience in customer operations, CX or an analyst role.
• Strong analytical thinking and business insight.
• Excellent written and verbal communication skills.
• Comfortable working in a fast‑paced environment and participating in an on‑call rotation.
• Based within commuting distance of East Legon, Accra, with daily onsite attendance.

Required skills

What we offer

• Direct impact on product and support decisions in a fast‑growing African tech company.
• Cross‑functional exposure to engineering, operations and growth teams.
• Clear growth path toward senior analyst and customer strategy roles.