Customer Experience Manager

About the role

We are looking for a Customer Experience Manager to join our team in Tema. In this full‑time, on‑site position you will shape and execute strategies that boost customer satisfaction and ensure a consistently high‑quality service experience.

Key responsibilities

• Develop and implement customer experience strategies aligned with company goals.
• Monitor, analyse and improve overall customer satisfaction metrics.
• Manage feedback loops, collect and act on customer insights.
• Analyse customer interactions and generate actionable reports.
• Coordinate with cross‑functional teams to resolve service issues promptly.
• Maintain consistent delivery of high‑standard customer service.

Required profile

• Strong background in customer satisfaction and experience management.
• Proven analytical abilities for data evaluation and reporting.
• Excellent verbal and written communication skills.
• Professional customer service expertise with empathy.
• Demonstrated leadership and organisational capabilities.
• Master’s degree in Business Administration, Marketing or related field preferred.
• Familiarity with customer experience tools and technologies is a plus.

Required skills