Front Desk Attendant

About the role

The ALPS provides laundry and fabric care services for individuals, families and businesses in Accra. It is hiring a full-time, on-site Front Desk Attendant based in North Kaneshie, Accra, to welcome customers, handle garment handovers and manage laundry orders.

Key responsibilities

• Greet customers, receive and hand over garments, and manage check-in and check-out for laundry orders
• Answer phone calls, respond to customer inquiries and give information on services, pricing and turnaround times
• Maintain accurate records, update order logs and handle payments
• Coordinate with the operations team to ensure timely service
• Keep the reception area tidy, monitor customer feedback and support other administrative tasks

Required profile

• Strong customer service and communication skills
• Solid receptionist duties and phone etiquette skills
• Reliable clerical skills, including basic record-keeping and data entry
• Attention to detail and ability to manage several customer requests at once
• Professional, courteous and approachable manner
• Minimum of a high school diploma or equivalent
• Must live in North Kaneshie and its surroundings

Required skills

• Basic computer literacy
• Familiarity with point-of-sale or order management systems
• Prior experience in front desk, hospitality, retail or service environments is an advantage