Head of Customs (CDZ)

About the role

DHL Global Forwarding, the Group's air, ocean and road freight specialist, is hiring a Head of Customs (CDZ) in Accra, Ghana. The role leads customs and trade compliance strategy so that freight documentation can be cleared through customs authorities, advises customers on customs regulations and ensures high standards of compliance and service.

Key responsibilities

• Design and implement customs and trade compliance strategy in line with business strategy, corporate guidelines and policies
• Plan, monitor and optimise customs clearance activities for service and cost performance
• Research and manage the permits, licenses, certificates and authorisations needed for clearance
• Review inbound and outbound gateway customs activities and improve import/export compliance
• Ensure high operational quality, data quality and support functions across the clearance process
• Deliver customs brokerage services that meet customer expectations and support global and regional brokerage solutions
• Anticipate regulatory changes and liaise with customs authorities and government bodies
• Develop customs processes and procedures, introduce best practices and advise customers on legal and customs topics, including trade compliance for shipments to sanctioned countries
• Manage experienced professionals who work with latitude and independence, and coordinate third parties such as external service providers

Required profile

• More than 6 years of experience
• Bachelor's degree or equivalent experience/qualification
• Ability to influence policy and practice beyond your own area and to build trusting relationships with business leaders

Required skills

• Business operations and compliance strategies
• Customs regulations and customs trade compliance
• Customs valuation and Harmonized Tariff Schedule
• Leadership, performance management and project management
• Stakeholder management

What we offer

• A competitive salary
• Possible further career development
• Work within a global company with operations in more than 220 countries