Order Execution Officer

About the role

The Order Execution Officer is responsible for end-to-end order execution, from order receipt through production follow-up, quality and packing compliance, to ready-for-shipment and handover to freight forwarders under CPT Incoterms. The officer ensures every customer order is executed accurately, on time and in full, while driving the new Ship-Hold policy and retention invoicing process.

Key responsibilities

• Receive and validate customer orders and sales contracts, maintain the Order Execution Tracker and accurate ERP entries, follow up on production status and lead times, and enforce FIFO and Ship-Hold principles.
• Coordinate factory packing in line with customer and CPT requirements, ensure complete shipping documentation, arrange pre-shipment inspections and distribute daily Ready-for-Shipment reports by 10:00 AM.
• Liaise with freight forwarders to schedule collections under CPT terms, ensure customers collect all ready loads, monitor delivery timelines and escalate delays or documentation issues.
• Maintain daily communication with customers, sales teams and India Operations, giving proactive updates on order progress, ready shipments, retention due dates and ageing stock.
• Ensure separate retention invoicing, reconcile the Retention Register with Finance, follow up on retention release certificates, and prepare weekly Order Ageing, Ready Orders and Execution Performance reports.

Required profile

• Bachelor's degree in supply chain management, logistics, business administration or a related field.
• 2-4 years of experience in order management, logistics execution or export operations; manufacturing or trading experience is an advantage.
• Experience working with factories and freight forwarders.

Required skills

• Hands-on experience with ERP (SAP / Oracle / D365) and advanced Excel (VLOOKUP, Pivot).
• Knowledge of Incoterms, especially CPT, FOB, CFR, and export documentation.
• Strong execution, follow-up and stakeholder management skills, problem-solving and ability to work under pressure.

What we offer

• Competitive salary and benefits.
• A regional role covering 5 countries.
• Learning and career growth in a multinational environment.