Head of Operations

About the role

The Head of Operations will provide overall strategic leadership for all operational activities, ensuring the highest standards of performance in line with commercial objectives. This senior role drives profitability, optimises key performance indicators, and builds strong relationships with vendors and customers across the logistics network.

Key responsibilities

• Define and communicate the operational vision, motivating direct and indirect reports to achieve targets.
• Lead negotiations on vendor costs, tariffs, and contracts in collaboration with regional headquarters.
• Prepare and present management reports to support data‑driven decision‑making.
• Monitor departmental costs, identify savings opportunities, and manage profit margins.
• Act as the escalation point for operational issues before reaching the Director level.
• Develop and maintain global internal and external relationships to improve communication and process efficiency.
• Identify and implement best‑practice improvements for performance, cost‑effectiveness, and operational excellence.

Required profile

• Minimum 15 years of experience in management and leadership roles.
• 5‑8 years in a strategic operations or transport position within the logistics sector.
• Strong analytical, strategic, and commercial acumen.
• Proven ability to lead large teams and drive performance improvements.

Required skills

• Broad knowledge of shipping and logistics operations.
• Advanced analytical and strategic planning capabilities.
• Excellent written and verbal communication with influencing skills.