Head, Travel and Tours

About the role

World Trade Centre Accra (WTC Accra) is hiring a Head, Travel and Tours to lead its wholly owned subsidiary, World Trade Centre Travel & Tours. The role covers strategy, commercial growth and operations of travel management for corporate clients, international delegations and trade missions, working closely with the Managing Director.

Key responsibilities

• Develop and execute the strategic business plan for WTC Travel & Tours and oversee its financial performance, budgeting and profitability.
• Negotiate and manage partnerships with airlines, hotels, logistics companies and visa agencies, and create custom travel packages for trade missions and delegations.
• Manage daily operations: ticketing, reservations, visa facilitation, itinerary planning, vendor selection and service-level agreements.
• Ensure compliance with Ghana Tourism Authority, IATA and World Trade Center Association regulations, and set up internal controls for bookings, payments and customer feedback.
• Act as liaison with travel partners, corporate clients and government agencies, and coordinate executive and delegation travel.
• Collaborate with the Heads of Memberships, Facilities & Events, Marketing and Trade & Investment Services on integrated service offerings.
• Maintain financial records, contracts and documentation, prepare monthly and quarterly management reports, and oversee internal audits and risk mitigation.
• Lead and mentor the Travel & Tours team, setting performance standards, training and career development.

Required profile

• Bachelor's degree in Tourism, Hospitality, Business Administration or a related field; Master's preferred.
• Professional certification (IATA, UFTAA or equivalent) required.
• 7-10 years of experience in travel and tourism, including at least 3 in a senior leadership position.
• Proven experience managing a profitable travel or corporate travel business.

Required skills

• Solid knowledge of GDS systems (Amadeus, Sabre), digital booking platforms and Microsoft Office Suite.
• Strong negotiation, business development and customer relationship management skills.
• Financial acumen for budgeting and performance assessment.