Laundry Quality Assurance Partner

About the role

A full-time entry-level Laundry (Quality Assurance) Partner position in Accra, within the hospitality and hotel sector. The role covers customer service, order processing, coordination with laundry operations, payment handling and quality checks.

Key responsibilities

• Welcome customers and handle walk-ins, calls, WhatsApp messages and other channels; give accurate information on services, pricing and turnaround times.
• Handle complaints, enquiries and special requests professionally, follow up on satisfaction and promote additional services.
• Receive, inspect and record laundry items, prepare order receipts, tag and label garments and record care instructions.
• Coordinate with laundry attendants and production staff, monitor order progress, verify completed orders against receipts and escalate delays or damage to the supervisor.
• Ensure garments are folded, ironed, packaged and presented correctly, and that priority and express orders get attention.
• Receive payments, issue receipts, record them in the approved system or cashbook, reconcile daily transactions and follow up on outstanding payments.
• Inspect finished orders for quality, report customer complaints and keep the customer service area clean and organised.
• Produce daily reports on orders received, completed and delivered, maintain an updated customer database and track repeat customers.

Required profile

• Entry level, around 1 month of experience.
• Professional, friendly and courteous customer service attitude.