前厅助理经理（机场酒店）
Marriott International · Accra
Job description
职位概况
JW 万豪酒店在加纳阿克拉解放路机场酒店招聘前厅助理经理，负责协助前厅部经理管理前厅部职能并监督员工，涵盖行李员/门卫、总机和客户服务/前台区域。职位为全职，工作地点在阿克拉。
主要职责
- 协助经理管理前厅部，监督员工，确保入住和退房流程高效顺畅
- 管理日常运营，确保质量与标准，处理投诉并改善服务表现
- 参与制定和实施基于客人评价的纠正行动计划，提升客户满意度
- 授权员工提供优质服务，定期收集客户反馈并指导员工
- 确保遵守前厅部政策、信贷政策及程序，减少坏账和退款
- 经理缺勤时代理其职责，参加部门会议并及时传递重要信息
任职要求
- 高中学历或同等学历，或两年宾客服务、前台或相关专业工作经验
- 或拥有酒店及餐厅管理、酒店管理、工商管理等相关专业两年制学位，无需工作经验
- 良好的沟通、人际引导和团队协作能力
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Published 1 hour ago
Expires 1 month from now
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Marriott International
Accra
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