Regional IT Lead

About the role

The Regional IT Lead will oversee IT support for the Abt Global Mechanism across 14 African countries, providing both on‑site assistance in Ghana and remote support to other offices. Reporting to the MEL Director, the role ensures technology aligns with program needs and USG standards.

Key responsibilities

• Oversee IT components of site startups and closeouts, ensuring compliance with Abt Global procedures.
• Provide functional oversight and coordination for local IT managers, including monthly meetings to share best practices.
• Deliver in‑person and remote IT support for staff, manage ServiceNow tickets, and maintain network and equipment inventory.
• Coordinate contractor IT support where local staff are unavailable and review equipment purchases for compliance.

Required profile

• Bachelor’s degree in Computer Science or related IT field.
• Minimum 4 years of professional experience in Windows network administration.
• Professional fluency in English; French fluency preferred.
• Experience working with NGOs or international organizations is a plus.

Required skills

• Windows environment administration and network troubleshooting.
• ServiceNow ticketing system.
• Hardware and software imaging, configuration, and domain joining.
• Knowledge of cybersecurity best practices and IT policies.

What we offer

• Market‑competitive salary and comprehensive benefits.
• Professional development opportunities and a supportive, inclusive work environment.