Retail Support National Service Intern

About the role

M-KOPA, a mobile-finance company serving millions of customers across Africa, is recruiting a recent graduate for its National Service Program in Accra, Ghana. The program places the intern inside the control desk behind the service centres, supporting the team on daily operations rather than just shadowing. It suits those interested in retail support.

Key responsibilities

• Support the team on Freshdesk tickets and daily compliance reports
• Check requests on M-KOPANET (swaps, add-ons, allocations, payment transfers) against policy and keep the system clean
• Help with credit adjustments for device unlocks, KNOX Guard and factory reset requests, repair approvals and incentive reconciliation, helping to catch fraud early

Required profile

• Recent graduate or student
• Strong interpersonal and communication skills
• Experience in customer service or retail is an advantage
• Ability to manage customer interactions efficiently and strong organizational skills and attention to detail

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Comfort working to tight service levels and a willingness to learn

Applications are reviewed on a rolling basis, and shortlisting and interviews can happen at any stage. Successful candidates undergo pre-employment background checks. M-KOPA is an equal opportunity employer and does not charge any fees for applications.