Field Sales Trainer

About the role

M-KOPA, a pan-African fintech providing asset financing and credit to underserved customers, is looking for a Field Sales Trainer to join its Sales Team in Takoradi. As Sales Trainer you equip the sales force in your region with the tools, skills and knowledge to sell new and existing products well, raise the productivity of new Direct Sales Representatives (DSRs) and make sure newly recruited DSRs convert. The role sits in the Sales department, reports to the Regional Sales Training Lead and is hybrid, based in Ghana with partners across the UK, Europe and Africa.

Key responsibilities

• Own the conversion of every newly recruited DSR, measured by F7 (at least 1 sale within 7 days of registration), F30 (at least 8 sales within 30 days) and F60 (at least 8 sales in the following calendar month).
• Deliver regular in-class onboarding per territory each month, plus DSR career training and FSM/SE training as required, teaching proper onboarding and KYC fidelity so Quality of Sales reaches 95%.
• Build the annual training calendar from needs surveys, assessments and feedback, define clear outcomes with stakeholders, design training usable the day after and document results.
• Keep DSRs informed during outages such as system downtime, credits not updating or internet issues, reaching at least 80% satisfaction.

Required profile

• At least a bachelor's degree from a recognised university and at least 18 months as a Sales Trainer.
• Self-motivated, results-driven and professional, able to train effectively in English and a local language (Twi is an added advantage).

Required skills

• Strong command of Learning Management Systems.
• Excellent presentation and MS PowerPoint skills.
• Solid business strategy, reporting, coaching and data analysis skills.

M-KOPA offers development programs, coaching partnerships and on-the-job training, family-friendly policies and flexible arrangements. Applications are reviewed on a rolling basis and pre-employment background checks are carried out.