Senior Coordinator – Last Mile Hub (Box)

About the role

Bosta is seeking a Senior Coordinator to oversee daily operations at its Last Mile Hub for bulky shipments in the Upper West Region of Ghana. The role ensures smooth workflow, accurate tracking, and high service quality while supporting drivers and temporary staff.

Key responsibilities

• Receive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery route.
• Develop and communicate daily distribution plans, allocating orders to assigned drivers.
• Serve as the primary point of contact for drivers, providing real‑time support to resolve operational issues.
• Manage end‑of‑day processes, including receipt and reconciliation of orders and documentation.
• Monitor driver wallets, ensure timely settlements, and escalate discrepancies.
• Train, mentor, and onboard temporary staff and junior coordinators.
• Analyze workflows to recommend and implement process optimizations.
• Coordinate return transfers of canceled orders after the 24‑hour holding period.
• Prepare formal handover communications to the sorting facility with shipment details.

Required profile

• Minimum of 2 years experience in logistics or shipping coordination, preferably with bulky or oversized shipments.
• Proven ability to lead and motivate a team.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and adaptability in a fast‑paced environment.

Required skills