Senior Site Reliability Engineer (SRE) Manager

About the role

The Manager: Senior Site Reliability Engineer (SRE) is responsible for ensuring the stability, reliability, performance and resilience of MIDAS core wallet services after go‑live. The role sits within the Infrastructure, Operations and Security function and provides hands‑on reliability engineering, production support, observability, incident analysis, capacity planning, disaster recovery and DevOps automation for business‑critical financial services.

Key responsibilities

• Support the implementation of MIDAS site‑reliability and production‑operations strategy.
• Define and apply SRE standards, service health indicators, SLIs, SLOs and alert thresholds for core wallet services.
• Translate platform and business requirements into reliability engineering plans covering observability, capacity planning, automation, disaster recovery and fault analysis.
• Develop and maintain tooling for monitoring, alerting, operational dashboards and automated health checks.
• Analyse availability data, incident history and resource utilisation to drive reliability improvement initiatives.
• Produce clear technical documentation, runbooks and knowledge artefacts to improve supportability and operational readiness.

Required profile

• Proven experience in site reliability engineering, DevOps or production support within high‑growth, high‑complexity environments.
• Strong analytical mindset with the ability to turn data‑led insights into practical reliability improvements.
• Experience designing and operating mission‑critical financial or fintech platforms.
• Excellent communication skills for documenting processes, creating runbooks and collaborating with cross‑functional teams.

Required skills

• Site Reliability Engineering (SRE) concepts and best practices.
• DevOps automation and infrastructure‑as‑code principles.
• Monitoring, alerting and observability tooling.
• Capacity planning and resource utilisation analysis.
• Disaster recovery design and fault analysis.