Front Desk Officer

About the role

The Front Desk Officer is the first point of contact for visitors, executives, investors, regulators and clients at our Accra office. You will deliver a professional, welcoming and world‑class reception experience while supporting executive offices with administrative coordination and office logistics.

Key responsibilities

• Welcome and direct visitors, creating a positive first impression of the organization.
• Manage incoming calls, messages and correspondence courteously and efficiently.
• Coordinate visitor access, meeting‑room bookings and hospitality arrangements.
• Maintain accurate visitor logs, dispatch records and reception documentation.
• Handle incoming and outgoing mail, courier services and confidential documents.
• Support executive offices with administrative tasks and office logistics.
• Ensure reception and meeting areas remain clean, organized and aligned with corporate standards.
• Adhere to security, confidentiality and data‑protection policies at all times.

Required profile

• Bachelor’s degree in Business Administration, Communications, Hospitality or a related field.
• Minimum 2 years of experience in front‑desk, reception, customer service or administrative roles.
• Experience in a corporate, financial services or hospitality environment is preferred.
• Strong communication, interpersonal and organisational abilities.
• Professional appearance, discretion and a customer‑focused attitude.

Required skills

• Proficiency in Microsoft Office.
• Familiarity with virtual meeting platforms (e.g., Zoom, Teams).