General Manager – Hospitality Operations

About the role

HRLeverage Africa is seeking an experienced General Manager to lead a reputable hospitality establishment. The role focuses on delivering exceptional guest experiences, driving operational efficiency, and ensuring profitability while fostering a high‑performing team.

Key responsibilities

• Lead and oversee daily operations of the hospitality venue to guarantee smooth service delivery.
• Develop and implement strategies that enhance guest satisfaction, profitability and business growth.
• Supervise departmental heads and staff across front office, housekeeping, food & beverage, maintenance and administration.
• Maintain high standards of customer service at all times.
• Oversee budgeting, financial planning, cost control and revenue management.
• Monitor performance metrics and prepare regular management reports.
• Ensure compliance with health, safety, sanitation and industry regulations.
• Build and maintain strong relationships with guests, vendors, corporate clients and stakeholders.
• Support recruitment, training, performance management and staff development initiatives.
• Drive marketing and business development efforts to increase occupancy and brand visibility.
• Handle customer complaints and operational issues promptly and professionally.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration, Tourism or a related field (Master’s degree advantageous).
• 5–10 years of progressive management experience within the hospitality industry.
• Strong background in hotel, restaurant or resort operations management.
• Proven leadership and team management capabilities.
• Robust financial management, budgeting and reporting skills.
• Excellent customer service and relationship management abilities.

Required skills

• Operational strategy development
• Budgeting and cost control
• Revenue management
• Compliance with health, safety and hospitality regulations
• Staff recruitment, training and performance management