Operations Coordinator – Logistics & Distribution

About the role

A growing logistics and distribution company in Accra is looking for a proactive and highly organised Operations Coordinator to support its expanding operations. The role takes ownership of day-to-day operational activities and contributes to an efficient, customer-focused delivery service. It suits someone with experience in logistics, dispatch or transport coordination.

Key responsibilities

• Coordinate daily delivery bookings, collections, dispatches and deliveries.
• Liaise with drivers, riders, transport operators and third-party logistics partners.
• Plan and coordinate intercity deliveries and distribution assignments.
• Monitor shipments and keep customers informed promptly.
• Source transport solutions, obtain quotations and arrange deliveries.
• Maintain accurate operational records, delivery manifests and proof-of-delivery documents.
• Manage delivery exceptions, resolve operational issues and escalate them when needed.
• Support the onboarding and coordination of transport and delivery partners.
• Monitor performance, service quality and delivery costs, and suggest process improvements.

Required profile

• 1-3 years of experience in logistics, dispatch, transport coordination, distribution or a related operational role.
• Good understanding of logistics operations and transport arrangements within Ghana.
• Strong organisational, coordination and problem-solving skills.
• Excellent communication and customer service abilities; able to handle several assignments under pressure.
• High attention to detail, accountability and a proactive approach.
• Ability to work independently and take ownership of daily operations.
• Experience in courier services, e-commerce fulfilment, distribution or third-party logistics is an advantage.

Required skills

• Proficiency in Microsoft Excel and Google Sheets.
• Use of other digital tools.

What we offer

• An opportunity to join a growing business at an exciting stage of development.
• Hands-on exposure to logistics and distribution operations.
• The chance to contribute to operational improvements and business growth.
• A collaborative environment that values initiative and problem-solving.