Front Office Administrator

About the role

IDP Education Ghana Limited, part of the global IDP group, is hiring a Front Office Administrator in Kumasi. The role is the first point of contact for students, partners and visitors and supports the Student Placement business area through administrative support, communication handling and appointment coordination.

Key responsibilities

• Serve as the main point of contact for visitors, students and partners, keeping the front office welcoming and efficient.
• Handle incoming calls, emails and walk-in enquiries, giving accurate information or directing people to the right person.
• Coordinate scheduling and reception, arranging appointments and meetings for the Student Placement and Customer Care teams.
• Maintain correspondence, records and databases.
• Assist with filing, document preparation and supply management.
• Work with Customer Care and Student Placement on joint initiatives and give feedback on improving front office processes.
• Follow company policies, data privacy standards and health and safety rules.

Required profile

• BSc in a social science or related degree.
• Experience in a front office or administrative support role in a customer service or educational setting is highly desirable.
• Strong organisation, multitasking and attention to detail.
• Good verbal and written communication and teamwork skills.
• Customer-focused approach and flexibility in a fast-paced environment.

Required skills

• Office software: MS Word, Excel and Outlook.
• Digital communication tools.
• Data management and record-keeping with confidentiality.