Sales Lead Generator

About the role

A bank is hiring a Sales Lead Generator in Techiman, Ghana, to sell and cross-sell its consumer lending products to retail customers. The role is split between sales (90%), customer service (5%) and team development (5%), and requires strict adherence to KYC, anti-money laundering and operational risk rules.

Key responsibilities

• Identify and meet customer needs by selling and cross-selling consumer lending products.
• Generate and follow up on quality leads to turn them into sales, and take part in sales campaigns to meet targets.
• Keep your own sales statistics for management reporting.
• Submit completed application forms for products in line with bank policy and send them to the Team Leader for review.
• Check the accuracy of new account applications, loan documents, Barclaycard applications and other customer documents.
• Comply with operational risk and rigour requirements, including health and safety, premises security, KYC and anti-money laundering regulations.
• Provide customer service in line with bank values.
• Share knowledge with colleagues, agree annual performance objectives and targets with the Team Leader, and take part in development programmes and training.
• Carry out all duties in line with regulatory requirements, the Enterprise Wide Risk Management Framework and internal bank policies.

Required profile

• Degree graduate.
• Some previous experience in a sales and service role.
• Ability to work flexibly across a range of processes and activities at a similar level.

Required skills

• Understanding of the centre's objectives: service levels, risk, cost control, income contribution and customer service targets.
• Working knowledge of legislation such as KYC, money laundering, banking code, service standards, health and safety, cash management and vault procedures, and operational risk.
• Understanding of other processing centre operations, such as cheque book and statement ordering.
• Working understanding of technical systems such as ARO Teller.
• Broad awareness of products and services, visual concentration for screen-based work, good communication, numeracy, organisation and interpersonal skills.