Third-Party Logistics (3PL) Partner Manager

About the role

Jumia, a pan-African e-commerce platform, is hiring a Third-Party Logistics (3PL) Partner Manager to lead and optimise end-to-end partner operations across its third-party logistics network. The role ensures high-velocity inbound fulfillment and cost-efficient distribution, acting as the strategic bridge between Jumia and its logistics partners on operational excellence, SLA compliance, process improvement and financial governance.

Key responsibilities

• Oversee daily operations across the 3PL network and run monthly and quarterly business reviews to drive partner accountability and service standards.
• Track and optimise core fulfillment metrics such as on-time fulfillment, inventory accuracy, labour productivity per unit/hour and safety compliance.
• Manage annual operational budgets, audit 3PL invoices for accuracy and investigate chargebacks.
• Lead lean initiatives and workflow improvements across 3PL facilities to reduce bottlenecks and eliminate waste.
• Work with internal supply chain, transport and commercial stakeholders, and evaluate, train and align 3PL partner teams.
• Ensure partner facilities comply with regulatory and corporate safety policies and run business continuity and sustainability plans.

Required profile

• Bachelor's or advanced degree in Supply Chain Management, Logistics, Operations, or equivalent practical experience.
• Proven track record in logistics or warehousing operations (distribution centre/WMS planning, inbound freight, inventory flow or supply chain analytics).
• Experience managing cross-functional projects using structured productivity frameworks such as work breakdown structures.
• Strong vendor management ability to lead, coach and influence external operational teams.
• Excellent written and presentation skills, able to present data-driven insights to senior leadership.

Required skills

• Advanced MS Office (Excel, PowerPoint)
• Google Workspace (Sheets, Docs, Drive)

What we offer

• A structured, entrepreneurial environment with a strong impact on the African e-commerce sector.
• A professional, dynamic team.
• Personal and professional growth, with a long-term objective of training future leaders.