Third-Party Logistics (3PL) Partner Manager

About the role

Jumia, a pan-African e-commerce platform, is looking for a Third-Party Logistics (3PL) Partner Manager in Ghana. You will lead and optimise end-to-end partner operations across Jumia's third-party logistics network, acting as the strategic bridge between Jumia and its logistics partners. The role drives operational excellence, strict SLA compliance, lean process improvements and transparent financial governance.

Key responsibilities

• Oversee daily operations across the 3PL network and run monthly and quarterly business reviews to hold partners accountable and raise service standards.
• Track and optimise core fulfillment metrics such as on-time fulfillment, inventory accuracy, labour productivity per unit/hour and safety compliance.
• Manage annual operational budgets, audit 3PL invoices for accuracy and investigate chargebacks.
• Lead lean initiatives and workflow improvements across 3PL facilities to cut bottlenecks and remove waste.
• Work with internal supply chain, transport and commercial teams, and evaluate, train and align 3PL partner teams.
• Ensure partner facilities comply with regulatory and corporate safety policies and run business continuity and sustainability plans.

Required profile

• Bachelor's or advanced degree in Supply Chain Management, Logistics, Operations or equivalent practical experience.
• Proven track record in logistics or warehousing operations (distribution center/WMS planning, inbound freight, inventory flow or supply chain analytics).
• Experience managing cross-functional projects using structured productivity frameworks such as work breakdown structures.
• Strong vendor management ability to lead, coach and influence external operational teams.
• Excellent written and presentation skills, able to present data-driven insights to senior leadership.

Required skills

• Advanced MS Office (Excel, PowerPoint)
• Google Workspace (Sheets, Docs, Drive)

What we offer

• A structured, entrepreneurial environment with a strong impact on the African e-commerce sector.
• A professional, dynamic team and long-term personal and professional growth.

Applications close on 30 November 2026. The process includes an HR screening followed by technical interviews with potential managers.