Account Manager

About the role

The Account Manager is responsible for managing assigned client accounts while overseeing internal coordination and delivery of projects across the agency. This includes maintaining strong client relationships, translating business objectives into actionable workflows, and ensuring projects are strategically aligned, properly resourced, and delivered on time and to required standards.

Key responsibilities

• Serve as the primary day‑to‑day client contact and ensure all requests are documented, approved, and aligned with business objectives.
• Develop and manage workplans, timelines, and task allocation, monitoring projects daily to enforce deadlines.
• Coordinate across Strategy, Creative, Production, Digital, and Community Management teams for seamless execution.
• Maintain clear, up‑to‑date tracking of all projects, ensuring work follows defined processes from briefing through delivery.
• Translate client requests into clear, strategy‑aligned briefs and validate alignment with strategists.
• Coordinate end‑to‑end delivery of campaigns, ensuring creative quality, approvals, and timely submission.
• Monitor scope, budget implications, and resource utilisation, flagging scope creep and escalating profitability risks.