Business Partner & Guest Accommodations Manager

About the role

The Business Partner and Guest Accommodations Manager will oversee daily operations of JohAnn Western Guesthouse in Tema, ensuring smooth guest experiences while supporting business growth initiatives.

Key responsibilities

• Manage guest reservations, check‑in/check‑out processes and room assignments.
• Coordinate housekeeping and maintenance schedules to maintain quality and cleanliness standards.
• Supervise staff performance, provide training and ensure consistent service delivery.
• Handle guest inquiries, feedback and resolve conflicts promptly.
• Maintain vendor relationships, support local marketing and partnership activities.
• Monitor occupancy, revenue, assist with budgeting and basic financial reporting.

Required profile

• Demonstrated experience in hospitality operations, front desk or guest services.
• Strong customer service, conflict resolution and guest relationship skills.
• Ability to supervise staff, schedule shifts and manage reservations systems.
• Excellent verbal and written English; additional local languages a plus.
• Flexibility to work weekends, holidays and varied hours.

Required skills

• Proficiency with reservation/booking software.
• Competence in email, spreadsheet and basic hospitality management tools.
• Ability to handle cash or digital payments responsibly.