Game Supervisor

About the role

The Cave Gaming Lounge is a modern entertainment hub in Ghana for gamers and esports enthusiasts, offering PlayStation setups, video games and physical games such as table tennis and billiards. The Game Supervisor is a full-time, on-site role based at the lounge in Accra, overseeing daily gaming floor operations and supporting guests.

Key responsibilities

• Manage console and equipment usage, organize player sessions and make sure games and systems run smoothly
• Explain game options to guests, help set up matches or tournaments and promote fair play and an inclusive experience
• Monitor lounge safety and cleanliness, and coordinate reservations
• Handle basic troubleshooting of gaming setups and give feedback on game offerings and customer preferences
• Work with other team members to maintain high customer service standards and support special events or esports activities

Required profile

• Strong knowledge of console gaming (especially PlayStation), popular game titles and esports trends
• Customer service skills: clear communication, conflict resolution and a friendly, professional approach
• Organizational and coordination abilities for managing bookings, supervising gaming stations and supporting events
• Attention to safety and cleanliness standards
• Ability to work flexible hours, including evenings, weekends and holidays
• Prior experience in hospitality, recreation or gaming venues is an advantage
• Minimum of a high school diploma or equivalent; additional education in IT, hospitality or related fields is a plus

Required skills

• Basic technical skills for setting up and troubleshooting gaming consoles, displays, controllers and local networks
• Console gaming (PlayStation)