Senior Accounts Manager

About the role

Farmerline, an African Agtech company founded in 2013, is hiring a Senior Accounts Manager in its Corporate Services department in Ghana. The incumbent reports to the Head of Account Management and starts immediately. The role manages high-value accounts with Global Food companies, NGOs, social enterprises and agribusinesses, overseeing project delivery and client experience.

Key responsibilities

• Manage client expectations, oversee delivery and meet project timelines, budgets and quality standards (about 80% of weekly time)
• Oversee field projects and activities across Ghana and West Africa, with periodic support for East Africa
• Support smallholder farmers, cooperatives and Fairtrade contributors with training, licensing, certification, mapping, traceability and EUDR compliance
• Lead social impact projects such as child labour monitoring, deforestation tracking, premium payment transparency and climate adaptation, and help clients achieve ESG goals
• Use data and analytics to track performance, and leverage AI tools (Darli AI, ChatGPT, Claude, data visualisation platforms) to improve reporting
• Prepare regular account performance reports, impact reports for stakeholders, and support onboarding of cooperatives and out-grower networks
• Create slide decks and presentations, build case studies, and collaborate with Sales and Marketing to write proposals and close new business
• Take part in trade shows and conferences, and stay current on EUDR, Fairtrade standards and commodity pricing
• Monitor client satisfaction, manage partner requests with the Design and Engineering team, and prepare exit strategies for project accounts
• Maintain accurate client records in the CRM and ensure compliance with policies and contracts

Required profile

• Bachelor's or Master's degree in Agribusiness, Business Administration or a related field
• Suggested start date: immediately